Privacy Policy

Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.

Effective Date: January 15, 2025

Introduction and Overview

At MindUltraSpark, we believe financial analysis should be accessible and powerful. But we also know that trust starts with transparency. This privacy policy explains exactly how we handle your information when you use our financial analysis tools and software.

We operate from South Korea and comply with both local data protection regulations and international privacy standards. Our commitment goes beyond legal requirements – we genuinely care about your privacy and work hard to earn your trust through clear practices and honest communication.

Information We Collect

We collect information in three main ways: what you directly provide, what we observe about your software usage, and what we receive from third-party services you choose to connect.

Information You Provide Directly

Account registration details including name, email address, and chosen password
Financial data you input into our analysis tools for processing and calculations
Communication preferences and notification settings
Customer support inquiries and feedback you share with our team
Payment information processed through our secure payment partners

Usage Information We Collect Automatically

To improve our software and provide better service, we collect certain information about how you use our platform:

Feature usage patterns and analysis tool preferences
Session duration and frequency of platform visits
Technical information like browser type, device specifications, and operating system
IP address and general location data for security and localization purposes
Performance data to identify and fix software issues

How We Use Your Information

Your information serves specific purposes that directly benefit your experience with our financial analysis platform. We don't use your data for unrelated activities or share it in ways that don't serve these core functions.

Purpose	Data Used	Legal Basis
Provide financial analysis tools and calculations	Account info, financial data inputs	Contract performance
Customer support and technical assistance	Contact details, usage history, support communications	Contract performance
Platform security and fraud prevention	IP address, device info, usage patterns	Legitimate interests
Product improvements and new feature development	Aggregated usage statistics, feature preferences	Legitimate interests
Required legal compliance and reporting	Account info, transaction records	Legal obligation

Information Sharing and Third Parties

We share your information only when necessary to provide our services or when required by law. We never sell your personal data to marketing companies or data brokers.

Service Providers We Work With

We partner with carefully selected companies that help us deliver our financial analysis platform. These partners include cloud hosting providers, payment processors, and email service providers. All partners must meet our security standards and are contractually bound to protect your information.

When We May Share Information

With service providers who help operate our platform under strict confidentiality agreements
When required by South Korean law enforcement or regulatory authorities
During business transfers or acquisitions, with advance notice to affected users
To prevent fraud, protect security, or investigate potential violations of our terms
With your explicit consent for specific purposes you approve

Your Privacy Rights and Controls

You maintain significant control over your personal information. These rights are built into our platform design, not just legal requirements we reluctantly follow.

Access and Portability Rights

You can download a complete copy of your account data at any time through your account settings. This includes all financial data inputs, analysis results, and account information in standard formats that work with other financial software.

Correction and Update Rights

Update your account information directly through our platform or contact our support team for assistance. We typically process correction requests within 48 hours during business days.

Deletion and Account Closure

Request complete account deletion through your settings or by emailing us. We'll permanently delete your personal data within 30 days, though we may retain anonymized usage statistics for product improvement purposes.

How to Exercise Your Rights

Contact us at [email protected] or through your account settings. We respond to privacy requests within 5 business days and complete most requests within 15 days. There's no charge for exercising these rights unless requests are clearly excessive or repetitive.

Data Security and Protection

Security isn't just about technology – it's about building a culture where protecting your information is everyone's responsibility.

Technical Security Measures

256-bit SSL encryption for all data transmission and storage
Multi-factor authentication options for enhanced account protection
Regular security audits and penetration testing by independent firms
Automated backup systems with encrypted off-site storage
Access controls ensuring team members only see data necessary for their role

Incident Response and Notification

If a security incident affects your personal information, we'll notify you within 72 hours via email and through platform notifications. Our incident response plan includes immediate containment, thorough investigation, and detailed reporting to relevant authorities as required by South Korean data protection laws.

Data Retention and International Transfers

How Long We Keep Your Information

We retain your account and financial analysis data for as long as your account remains active, plus 3 years after closure for tax and legal compliance purposes. Usage analytics are kept in anonymized form for up to 7 years to support long-term product development.

Data Type	Retention Period	Reason
Account information	Active account + 3 years	Legal compliance, tax records
Financial analysis data	Active account + 1 year	Service continuity, support
Usage analytics	7 years (anonymized)	Product improvement
Support communications	2 years after resolution	Quality assurance

International Data Processing

Our primary data processing occurs in South Korea, but we use some international service providers for specific functions like email delivery and cloud backup storage. All international transfers are protected by appropriate safeguards including Standard Contractual Clauses approved by data protection authorities.

Cookies and Tracking Technologies

We use cookies and similar technologies to make our platform work properly and to understand how you use our financial analysis tools. You have control over most of these through your browser settings.

Essential Cookies

These cookies are necessary for basic platform functionality, including maintaining your login session and remembering your analysis preferences. These cannot be disabled without affecting core features.

Analytics and Performance Cookies

We use these to understand which features are most valuable and identify areas for improvement. All analytics data is aggregated and doesn't identify individual users. You can opt out of analytics tracking in your account settings.

Policy Updates and Changes

We review and update this privacy policy regularly to reflect changes in our practices, technology, and legal requirements. When we make significant changes, we'll notify active users via email and through platform notifications at least 30 days before the changes take effect.

Minor updates like clarifications or contact information changes are posted immediately with updated effective dates. You can always find the current version at mindultraspark.com/privacy-policy, and we maintain an archive of previous versions for reference.

Contact Us About Privacy

Questions about this privacy policy or how we handle your information? We're here to help and genuinely want to address your concerns.

Email: [email protected]

Phone: +82552668445

Address: 225-12 Seokjeon-dong, Masanhoewon-gu, Gyeongsangnam-do, South Korea

We typically respond to privacy inquiries within one business day and work to resolve concerns as quickly as possible.